Free Shipping on ūüáļūüáł U.S. Orders

Shipping & Returns

FREE STANDARD SHIPPING ON ALL U.S. ORDERS!

Following credit authorization and verification, you will receive your order within 5-7 business days. This is an estimate. This does not include weekends or holidays or delays due to special order items shipping in from an off-site warehouse.¬†Californian? You‚Äôre in luck! Since our main warehouse is located in California you can expect your package a bit earlier if all items are accessible from our main warehouse‚ÄĒ usually within 2-3 days. Shipping fees vary depending on your location.¬†

 

U.S. SHIPPING RATES & ESTIMATED DELIVERY

U.S. Standard Shipping  (5-7 business days)

Second Day Air (2 business days)

Next Day Air Saver (1 business day)

 

INTERNATIONAL STANDARD SHIPPING

Following credit authorization and verification, International Standard Shipping via USPS will ship within 10-15 business days. This is an estimate. This does not include weekends or holidays or delays due to special order items shipping in from an off-site warehouse.

 

INTERNATIONAL SHIPPING SERVICES & DELIVERY  

USPS First-Class Package Int'l Service (10-15 business days)                        

USPS Priority Mail International (6-10 business days)                      

 

*Additional duties and taxes assessed by customs are the responsibility of the customer in regards to International orders only. Prices vary by country.

 

ORDER TRACKING & STATUS

To check the status of your order log into YOUR ACCOUNT HERE or Click on the Account Icon in the top navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed. If you do not know how to log in to your account, please email shop@tlroom.com including your order number, first & last name, and clearly stating your question. We will be happy to provide you with your order status or tracking information. 

 

RETURN POLICY

If for any reason you are not happy with your purchase, you may return the items postmarked within 30 calendar days of receipt for an online merchandise credit or refund less the shipping charges. Returned items must be in original condition (unworn, unwashed, unaltered) with the tags attached. Shoes should be returned with the original shoe box, free of damage and postal labels. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

 

EXCHANGE POLICY

We only accept exchanges on merchandise available in sizes. If the size you ordered does not fit, you may exchange for a proper size within 60 calendar days of receipt. We do not accept exchanges on merchandise available in one size.

 

U.S. RETURNS & EXCHANGES

1. Fill out the Return and Exchange Form included within your package

2. Place item(s) you wish to return and/or exchange, along with the Return and Exchange Form, in original box (if possible). 

3. Ensure package is sealed properly and old labels are removed. 

4. Attach the pre-paid label on top of your package

5. Drop-off package to any authorized UPS facility.

 

INTERNATIONAL RETURNS & EXCHANGES

1. Email shop@tlroom.com to receive a pre-paid label

2. Fill out the Return and Exchange Form included within your package

3. Place item(s) you wish to return and/or exchange, along with the Return and Exchange Form, in original box (if possible). 

4. Ensure package is sealed properly and old labels are removed. 

5. Attach the pre-paid label on top of your package

6. Drop-off package to any authorized USPS facility.

 

REFUNDS & PROCESSING

Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges, duties, and taxes are non-refundable.

 

Need to talk to someone?

Call us! Our customer service team is happy to help during our hours of operation. Please leave a voicemail if you do not receive an answer, we will get back to you within 24 hours.

Phone: 1-800-842-6189

OR

Email us! We're always down to answer any questions or concerns during our hours of operation.

Email: shop@tlroom.com

If you call or email us after our hours of operation, we will get back to you within 24 hours.

Hours of Operation: Monday-Friday: 9am-5pm (PST)

 

 

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