Check the status of your order?
You will need your email address & order # to start the process.
Check the status of your order?
You will need your email address & order # to start the process.
or need to make a return?
Create a return request below. You will need your email address & order # to start the process.
U.S. RETURN POLICY
If for any reason you are not happy with your purchase, you may submit a Return Request for approval within 30 days of receipt less any shipping return charges if applicable. Returned items must be in original condition - unworn, unwashed, unaltered with the tags attached. Please allow 7-10 days for return shipment processing. We will email once your return has been processed.
CUSTOM ITEMS - All custom product is final sale and is not eligable for a refund.
SALE ITEMS
All discounted sales are final and not eligible for returns. Returns on BOGO promotion items are only eligible for a refund if both items are returned. In the case where a returned item disqualifies the original purchase for a promo code or special offer, the promotion will be reversed and any applicable shipping charges will be applied and deducted from the return.
BUNDLES
We are hooking you up with pre-built collections of our best selling bodies & colors. We understand that size selection of some of the fits may vary from person to person so we can allow a one-time exchange for a different size or store credit at the discounted rate. For example: If a bundle was 25% off retail price we can offer the equivalent store credit at the same 25% discounted rate.
MYSTERY BOXES
Due to the massive discount being given on these box deals, we can not allow returns on any items from mystery box deals. Our team has carefully styled unique items, many of them have never been seen online & will never be produced again. This is a chance to discover something unique & to push the limits of your personal style. We hope we can show you something new and fun!
For any questions about our return policy please email us at - preston@tlroom.com
INTERNATIONAL RETURN POLICY
If for any reason you are not happy with your purchase, you may Request a Return Authorization within 30 days of receipt less any shipping return charges. Unfortunately, we are unable to provide a pre-paid label for International returns.
RETURNS & EXCHANGE FEES
Please keep in mind for International orders, all return/exchange shipping fees are the customers responsibility including any potential import duties, taxes, and/or customs fees are not included in the item price or any additional charges customs clearance that your country imposes. Please contact your customs office to inquire about these charges.
SALE ITEMS
All discounted sales are final and not eligible for returns. Returns on BOGO promotion items are only eligible for a refund if both items are returned. In the case where a returned item disqualifies the original purchase for a promo code or special offer, the promotion will be reversed and any applicable shipping charges will be applied and deducted from the return.
INTERNATIONAL SHIPPING
Please note that shipping outside the U.S. can take longer than expected and your tracking number may not work the entire time. Items must pass through your countries customs system first which can take a few weeks on it's own. Please allow at least 4 weeks for your item to clear customs.